Quality Care
At Altum Health, we are committed to delivering the highest standards in rehabilitation services. Since 2007, we have successfully pursued accreditation with the Commission on Accreditation of Rehabilitation Facilities (CARF), demonstrating our longstanding dedication to quality and continuous improvement. Our most recent organization wide assessment in October 2025, showed exceptional conformance across all 12 sites and 9 programs—positioning us to receive full three year accreditation for the 8th consecutive time. We are especially proud to be the first organization in Canada to acheive accreditation for a Concussion Rehabilitation Program.
This achievement reflects our team’s unwavering commitment to rigorous standards, outstanding client care, and the ongoing advancement of rehabilitation practices. While our outcomes consistently rank among the best in the industry, we continue to set new benchmarks to ensure we deliver the highest quality care.
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Altum Health treatment programs have met the rigorous quality standards of the Commission on Accreditation of Rehabilitation Facilities (CARF).
CARF accredited programs (click to download PDF)
Outpatient Medical Rehabilitation – Single and Interdisciplinary
Occupational Rehabilitation Program – General and Comprehensive
Independent Evaluations Program
Concussion Program
Culture of Quality
Guided by the UHN Vision of A Healthier World, Altum Health’s clinicians are dedicated to delivering high quality care every day, with every patient. We actively seek transparent feedback from our clients and stakeholders to ensure we continuously enhance the patient experience and uphold the highest standards of rehabilitation care.
Our leadership team empowers staff to be innovative—encouraging creative problem‑solving and new ideas that help us best serve our clients and achieve optimized outcomes across all programs and locations in our network.
Quality and continuous improvement are part of our DNA. This commitment has positioned Altum Health as an industry leader in delivering exceptional results in effectiveness, access, and patient satisfaction.
Ensuring Quality Care
To ensure we deliver the highest quality rehabilitation care, Altum Health collects standardized patient‑reported outcome measures and client satisfaction data from every patient we serve. All information is captured electronically and analyzed by our dedicated Integrated Performance Measurement Team, enabling timely insights that support both clinical excellence and system improvement.
Quality care is best understood through a full picture of patient experience and outcomes. We review clinical results, operational performance, and patient feedback monthly against established benchmarks and targets. This disciplined approach allows our teams to identify opportunities for improvement and make meaningful changes that enhance the care experience.
Our strong focus on measurement and outcomes has enabled Altum Health to strengthen clinical decision‑making, evolve and refine our programs, and continue to lead the industry in demonstrating high‑value care—advancing the UHN Vision of A Healthier World.
Quality and Continuous Improvement
Quality of care contributes to client outcomes and considers service delivery and whether services measure up to industry benchmarks and evidence; whether they are client centric and produce the desired outcomes. This is how we define quality – which is aligned with Health Care Quality Ontario’s vision. (http://www.hqontario.ca/)
Common Questions
Do we need a doctor’s referral to seek physiotherapy services?
You do not need a doctor’s referral for physiotherapy. However, if you are going to use your health insurance to cover the cost of therapy, the insurance provider may ask you for a doctor’s referral.
How can I be sure that physiotherapy is right or my health problem?
Physiotherapy focuses on removing the cause of the problem as opposed to superficially treating the symptoms. This process may take some time, but the results are often more permanent with less chance of the disorder returning.
What can I expect on my first appointment with a physiotherapist?
Although each clinic’s approach to intake, assessment and therapy do vary, generally speaking your physiotherapist will ask a series of questions that will help better describe all of your symptoms in detail. Your physiotherapist can then carry out your assessment. The physiotherapist will examine you physically and discuss the findings, the cause of the problem, and suggest a solution that can effectively treat your health problem.
How long does each physiotherapy session last?
Appointment usually takes about an hour for a full assessment. Subsequent treatments can be shorter or longer depending upon the condition and the treatment required. Subsequent physiotherapy treatments can be twenty to thirty minutes in length.