Our Impact

At Altum Health, we all come to work every day because we want to make a difference in the lives of people. We want to solve health care problems that exist with individual patients or clients, and problems that our customers bring our way. We are relentlessly innovating to find solutions that drive better outcomes and a higher quality of life.

Every day we make a difference in the lives of people we serve. We help people achieve improved health, function and thus a higher quality of life.  We are working hard to set a new standard of care and changing how health care is delivered to Ontarians to truly make a difference!

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Patients helped over the past 20 years

Client-Centred Care

You are an individual and our team use a client centric approach to individualize care from the first time they see you. Our team is passionate about viewing each of our clients or patients as individuals. We individually plan your assessment and treatment, educates you and provides you with treatment options regarding your specific condition or injury so that you can make informed decisions about next steps and be involved in your care!  We also follow up with you at the end of the your treatment to make sure you were satisfied with your care and find out if there are any suggestions to make it more client centric, thus improving care for everyone.

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of proceeds donated to clinical care & medical research

We Give it All Back

Our impact is unmatched. Our business model is founded on giving back with total annual net proceeds donated to UHN hospitals. That means every year we donate ONE HUNDRED PERCENT of our proceeds to supporting clinical care, medical research and other necessary and meaningful investments in Ontario’s public health system. Not only are we making a substantial impact through our unique service offerings and proven outcomes and capabilities but with our support, UHN is able to provide more care to more Ontarians and that makes us proud of what we do!

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Patient satisfaction is our main priority

Patient Experience

Through an exemplary patient experience, we deliver superior outcomes.

Our friendly, passionate and caring CSR’s ensure our patients are introduced to their care experience through the best personalized, organized and effective manner possible.  Our talented clinical, psychologist and physician teams ensure you receive the right, individualized care.

They provide their breadth and depth of experience in providing evidence based knowledgeable care in a timely fashion to every patient in our care, every day. When we deliver the Right Care Always, you get the best outcomes

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Locations serving communities across the province

Local Community Care

We partner together to provide support and resources through our local community locations to enable our provincial network to reach clients seeking exemplary care. Altum Health is growing across the province, providing expanded service offerings and greater access for clients and patients alike, meaning easier access, lessened wait times, and better care for everyone.

Philanthropy and Volunteerism

In a deeply-rooted culture of give back, we make a further positive impact on the communities we serve through our commitment to volunteerism. Our team members have supported Habitat for Humanity, food banks, and many other meaningful causes. Our renewed philanthropic commitment is to give back while promoting physical and mental health and wellness. We get out and get active with our employees and partners through a variety of events and activities in our communities, focused on maintaining an active and healthy lifestyle.

Common Questions

Do we need a doctor’s referral to seek physiotherapy services?

You do not need a doctor’s referral for physiotherapy. However, if you are going to use your health insurance to cover the cost of therapy, the insurance provider may ask you for a doctor’s referral.

How can I be sure that physiotherapy is right for my health problem?

Physiotherapy focuses on removing the cause of the problem as opposed to superficially treating the symptoms. This process may take some time, but the results are often more permanent with less chance of the disorder returning.

What can I expect on my first appointment with a physiotherapist?

Although each clinic’s approach to intake, assessment and therapy do vary, generally speaking your physiotherapist will ask a series of questions that will help better describe all of your symptoms in detail. Your physiotherapist can then carry out your assessment. The physiotherapist will examine you physically and discuss the findings, the cause of the problem, and suggest a solution that can effectively treat your health problem

How long does each physiotherapy session last?

Appointment usually takes about an hour for a full assessment. Subsequent treatments can be shorter or longer depending upon the condition and the treatment required. Subsequent physiotherapy treatments can be twenty to thirty minutes in length.

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