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information iconPatient Care – The Ministry of Health in Ontario has issued an update regarding COVID-19 operational requirements for the health care sector for the provision of in-person care.

Altum Health is closely following directives from the Ministry of Health, UHN, Public Health, and the Federal government to safely operate with in-person activity at our sites.



This page was updated on October 15th, 2021.


Altum Health’s mission is to provide “The Right Care. Always”, no matter the circumstances. The current circumstances surrounding COVID-19 continue to evolve. We want to ensure our commitment to providing the Right Care is clearly communicated.


The highest possible standards for health, safety, and cleanliness are always a top priority. At UHN, these standards are in place to keep everyone safe. To ensure your personal safety, and that of others, we have compiled a detailed list of what you can expect arriving at one of our clinic locations.


Pre-Screening Questions

  • All Altum clients, staff, and assessors must pass a pre-screening questionnaire for possible symptoms and exposure to COVID-19 each time entering a UHN Altum Health clinic or undergoing assessments at Assessor offices or in their homes.  Clients will also be asked a series of standard screening questions over the phone at the time of the appointment reminder call (see questionnaire below). Please note that in-person screening with a mandatory pass is required in addition to the phone-based screening if attending an appointment in-person at a UHN Altum Health clinic, assessor office or in-home assessment on the day of the service.

    If you are experiencing symptoms prior to your appointment, please inform our team. It is important that you do not come into the clinic if you are experiencing COVID-19 symptoms.

  • Screening Questionnaire: Please answer the following questions to help us to prevent the spread of infections.

    1. Answer Yes or No to the following questions. Do you have:
    A fever?
    Eye pain or pink eye (conjunctivitis)?
    Decrease or loss of sense of smell or taste?
    A runny or stuffy nose without another cause?
    A sore throat and/or difficulty swallowing?
    Difficulty breathing/shortness of breath?
    New or worsening cough?
    Nausea, vomiting, diarrhea, stomach pain?
    Unexplained fatigue, malaise, or muscle aches?

    2. Did you have close contact with anyone who had an acute respiratory illness?

    3. Have you traveled outside of Canada in the past 14 days?

    4. Did you have a confirmed case of COVID-19 or were you in close contact with someone who had COVID-19?


  • Upon arriving at the clinic, our entrance screening staff will greet you and kindly ask you to sanitize your hands. Once your hands are sanitized, you will be provided with a mask. Our staff will explain how to put on your mask and will verbally guide you if you have questions or difficulty adjusting the mask. With your mask safely on, we will once again ask that you sanitize your hands.
  • Each patient is provided with one mask per day.
  • If you are already wearing a mask, our staff will check to ensure it is effective. If there are any issues or safety concerns with your mask, you will be provided with a new one to replace your own. Remember that the mask is only effective if it is covering both your nose and mouth at all times.
  • You are encouraged to follow Public Health guidelines about masking outside of Altum Health facilities. If you have a Transportation Company bringing you to your appointment, it’s important to remember that you will be required to wear a mask or face-covering prior to the transport company picking you up. Please wear your own mask if you can. This guideline is in place to ensure the safety of your driver or others who also rely on the vehicle for essential transportation.

Essential Care Partners, Family Members, and Visitors

  • At this time, Altum Health has a strict no-visitor policy with exceptions for Essential Care Partners only.
  • An Essential Care Partner (ECP) is a support person whose presence has been deemed necessary for the safety and well-being of a patient while they are inside the clinic and/or hospital. The decision on whether an Essential Care Partner is approved to enter the clinic and/or hospital is made through a discussion between the patient, the potential ECP, the patient’s health care team, and the unit or clinic manager (emphasis is placed on the ability to physical distance while inside the facilities).
  • As of October 22, 2021, ECPs must show proof that they are fully vaccinated to entrance screeners. ECPs must have received their final (2nd) dose at least 14 days before the visit. Proof of vaccination, if received in Ontario, can be obtained through the Government of Ontario’s COVID-19 Vaccination Portal. Vaccine records from other jurisdictions will be accepted, as long as the ECP has received a Health Canada-approved vaccine. ECPs who are not fully vaccinated against COVID-19 will not be permitted into Altum Health clinics, unless they meet specific exception criteria. If the not fully vaccinated ECP meets the exception criteria, they must show proof of a negative result from a COVID-19 polymerase chain reaction (PCR) test, received within the last 48 hours, or conduct a rapid antigen self-test at a Altum Health entrance and receive a negative test.
  • If you are a patient requiring surgery, the Surgical Admission Unit (SAU) at UHN will phone the day prior to your surgery to obtain the name of your designated ECP for their hospital stay and advise of visiting restrictions. There continues to be no access for the public, or for visitors or caregivers who have not been pre-approved as an ECP by a site manager.

Arrival Times & Screening Process

  • Arrive no later or earlier than 5 minutes prior to your appointment. Call the clinic when you arrive to let them know you are there. If you arrive earlier, you may be asked to wait outside the clinic until your scheduled appointment time. We understand that traffic and transportation can sometimes be a barrier preventing you from arriving as scheduled, but please recognize that this process is in place to limit the number of people in the waiting area so that physical distancing may be observed. Upon arriving at the clinic, you will be screened for symptoms prior to entry. After the screening questions are answered, you will be asked to sanitize your hands. Hand sanitizer will be available for you.
  • Please note that gloves are not a substitute for hand hygiene. If you are wearing gloves, you will be asked to remove them and apply hand sanitizer.
  • Note that we have installed plexiglass barriers at our reception areas as an extra precaution. All staff and assessors will be wearing masks and plastic face shields at all times during your assessment. While you are on-site, your mask must be also in use at all times without exception.

Physical Distancing

  • All staff and patients are to practice physical distancing (minimum 2 meters) at all times. If there is a need to have one-to-one contact as part of your assessment, the assessor will sanitize their hands before and after contact. If there is a need for an interpreter or chaperone, the site will work with everyone to arrange sufficient space and room for appropriate distancing.

Hand Hygiene & Cleaning Practices

  • All patients, staff, and assessors will be asked to sanitize their hands diligently upon entry, before the assessment, and after assessment.
  • All surfaces are routinely disinfected before and after your assessment. Further deep cleaning occurs at the end of each day.


  • All healthcare providers and patients should monitor themselves for COVID-19 symptoms.
  • If you are sick, stay home.
  • If you are scheduled to visit the clinic and have symptoms, think you were exposed to COVID-19, or travelled outside of Canada within the last 14 days, notify the clinic immediately and follow the instructions provided.

Equipment Usage

  • All equipment is wiped down before and after use; all therapeutic equipment that cannot be disinfected has been moved to single-use or discontinued.

Gym Capacity

  • At all times we are adhering to 2-meter physical distancing protocols in-side our gyms. We have reconfigured the layout of all gym equipment to maximize the ability to maintain physical distancing. In addition, staff and client appointments are being staggered to ensure capacity needs are met at all times.


  • We are closely following regulatory college guidelines, our clinician’s judgment, government, and UHN guidance when restarting services. It is possible our service offering will change again pending any setbacks or resurgences of the COVID-19 virus.

If there are any other updates we will continue to keep you posted. Thank you in advance for your understanding and support as we work together to keep everyone safe.

Please feel free to contact us. You can access our locations and contact information here.